At Cartify Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return and refund policy:
1. Return Time Frame:
- You may return most items within 7 days of delivery for a full refund or exchange.
- To initiate a return, please contact us at admin@cartifystore.com or call us at 03291344144 within 7 days of receiving your order.
2. Eligibility for Returns:
- Items must be in unused, original condition with all tags and packaging intact.
- Certain products such as personalized items, or items marked as non-returnable, may not be eligible for returns. Please check the product details before making a purchase.
3. Return Process:
- To start a return, please provide your order number, the reason for the return, and whether you would prefer a refund or exchange.
- We will provide you with instructions on how to return the item. Customers are responsible for the return shipping costs, except in the case of defective or damaged items.
- For exchanges, the new item will be shipped after the returned item has been received and inspected.
4. Refunds:
- Once we receive your return, we will inspect the item and process your refund.
- Refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
- If you paid via COD (Cash on Delivery), the refund will be processed via bank transfer or store credit.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with pictures of the issue.
- We will provide a full refund or send a replacement free of charge, and we will cover return shipping costs for such items.
6. Free Shipping:
- Free shipping applies only to orders within Lahore. For orders outside Lahore, standard shipping fees will apply, which can be up to 350 PKR depending on the region.
7. Contact Us:
- If you have any questions regarding our returns and refunds policy, please contact us at admin@cartifystore.com or call us at 03291344144.