1. What products do you sell?
We offer a wide variety of products, including smartwatches, bags, AirPods, headphones, cosmetics, and more. Our goal is to bring the best of quality and style for all your needs.
2. What payment methods do you accept?
We accept payments via bank transfers, credit/debit cards, and other online payment methods. Our payment gateway is secure, ensuring that your transaction is safe and protected.
3. Do you offer free shipping?
Yes, we offer free shipping within Lahore. For other regions, shipping charges apply, which vary depending on the delivery area (up to 350 PKR).
4. How long does shipping take?
Shipping within Lahore typically takes 2-3 business days. For other regions, delivery may take up to 5 business days, depending on the location.
5. What is your return policy?
We offer a 7-day return policy for most products. If you are not satisfied with your purchase, you can return the item within 7 days for a full refund or exchange, provided the product is in its original condition.
6. How can I contact customer service?
You can reach us by email at admin@cartifystore.com or call our customer service at 03291344144. We are available Monday to Friday, 9:00 AM to 6:00 PM.
7. Do you offer international shipping?
Currently, we only offer shipping within Pakistan.
8. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your order.
9. Is my personal information secure?
Yes, we take your privacy and security seriously. All personal information and payment details are encrypted and stored securely. For more information, please refer to our Privacy Policy.
10. Do you offer an affiliate program?
At the moment, we do not have an affiliate program. However, we will notify our customers if we introduce such a program in the future.